Store Policies

PRODUCTION TIME

Sofia Kaman jewelry is 100% hand-made in Los Angeles, CA. Your pieces will be customized per your specifications.

Vintage and SK items in stock will ship the next business day after your order is placed. Certain items such as engraved and personalized pieces, as well as many rings, are made to order and require a 1-3 week production time. Once these pieces are in production, they are non-cancelable and non-returnable for obvious reasons, unless broken upon receipt. There is a 24 hr period to cancel ANY orders.

If you need your jewelry in a hurry, please contact us by phone and we will let you know if the item(s) can ship immediately.



PAYMENT INFORMATION

All online orders must be paid with a credit card. We accept Visa, MasterCard, and Discover.

Please note that your credit card will be charged at the time of checkout for all items in your Jewel Box.

For domestic orders, your billing address must match the billing address of the credit card used for purchase.

All credit card transactions are confidential. Information is verified and protected by Authorize.Net, one of the industry leaders in SSL encryption.



SALES TAX

All orders shipped within the state of California will incur an additional sales tax of 9.0%.



RETURNS AND EXCHANGES

We want you to be completely happy with your purchase. As we often create customized items based on your unique specifications of size and metal choice, we do not offer refunds. If you are unsatisfied for any reason, you may exchange your purchase within seven (7) business days of receipt of goods for an item that is of equal or greater value than the item purchased. Personalized, engraved, or other custom orders are non-cancelable and non-returnable. Credit issued will not include original shipping charges. If additional payment is required for your new item, we will contact you for additional payment information.

Prior to shipping your return, please contact us with your request for a return authorization code. All returns must be in their complete original packaging and be shipped prepaid and insured. We are not responsible for lost items and cannot issue credit for lost items.

Ship returns to:


SKFJ
1350 Abbot Kinney Boulevard, Suite102
Venice, CA 90291

If, upon receipt, you find that your order is not as it should be, please contact us immediately. Any damage must be reported within two (2) days of delivery. No allowances or credits will be given after this period.

All sale items are final sales.



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