Repairs and Sizing

We will repair any item purchased through our retail or online store. Products purchased through our authorized retailers must be returned to the retailer to process the repair.

We offer repairs due to user wear, production fault, or lost earring mates. We stand behind the quality of our work and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase. After one year, repairs may incur a charge.

Elective repairs, such as ring resizing or chain lengthening typically involve a charge. They are repaired at the owner’s expense plus the shipping charge.

For elective repairs there is a $25 service charge plus the cost of additional materials and shipping.

  • Half pairs of earrings cost half the price of a full pair of earrings plus shipping.
  • Many of our rings can be sized for $30 charge. (Keep in mind that your fingers fluctuate due to many factors like water retention, temperature, etc.) Based on the stones used or the design, not all rings can be resized. If in doubt, please contact us at 1-310-310-3998 for more information.
  • Engagement rings include 1 free sizing, when possible, on full-priced items. Does not apply to discounted items.
  • We do our best to accommodate repair requests, but due to the nature of our products, some components may not be available for repair of older products.

Should an item need to be returned for repair, please contact us to receive a repair authorization (RPA) number. Products for repair should be shipped to the address below. Please clearly mark all packages with your RPA number; we are unable to accept unauthorized repairs and will not accept these packages.

Attn: Repairs
3215 Pico Blvd.
Santa Monica, CA 90405
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