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Open Position: Showroom Coordinator/ Stylist

The Showroom Coordinator / Stylist is dedicated to providing an exceptional experience for every Sofia Kaman client while maintaining a premium showroom environment. They will be responsible for guiding the client through any one of our engaging sales platforms: in-person and virtual appointments, phones, and live-chat as well as performing daily showroom tasks such as shipping, maintaining displays, and supplies, and more.

The ideal candidate for this role will be able to work a full time schedule (Tues-Saturday) between the hours of 10:30-5:30pm.

Who you are:

  • You are responsible, positive-thinking, energetic, flexible and kind.
  • You are patient, and purposeful in your communication, both verbal and written.
  • You elevate the shopping experience by asking appropriate questions and recognizing clients’ unique needs.
  • You uphold Brand language and standards.

Key Responsibilities include: 

Customer Experience & Sales: 

  • Create a welcoming environment for clients by greeting and welcoming guests into our Showroom with enthusiasm, warmth and professionalism, creating a memorable and personalized experience. 
  • Promptly respond to inquiries and provide assistance through live chats, emails, phone calls, and/or in-person appointments.
  • Work with our Direct of Sales to ensure all tasks are met.
  • Serve as a point of contact/liaison between clients and Production Lead, maintaining Orders Spreadsheet with extreme attention to detail.
  • Checkout processes: assist clients with pick-ups, payments, exchanges, re-sizing, and all shipping operations

Retail Operations: 

  • Maintain luxury Showroom appearance, cleanliness and organization. This includes performing opening/closing procedures in the showroom. 
  • Ensure the security of our product and follow operational policy and procedure. 
  • Assist with Organizing and shipping orders

Specific qualifications:

  • 1+ years of luxury jewelry sales experience in a premium retail environment  
  • Retail lead or keyholder experience a plus 
  • Passion for and knowledge about Jewelry, Diamonds (Modern, Antique, Lab Created Diamonds, 4 C’s, etc), and Gemstones
  • Excellent professional verbal and written communication, while consistently maintaining high attention to detail
  • Proficiency with Mac computer and software systems. Practical experience with a CRM/POS system or customer focused channel software system preferred

Please include resume and cover letter when applying
Send email to with Subject Line : Showroom Coordinator/ Stylist

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