Join Our Team
Open Position: Showroom Coordinator/ Stylist
The Showroom Coordinator / Stylist is dedicated to providing an exceptional experience for every Sofia Kaman client while maintaining a premium showroom environment. They will be responsible for guiding the client through any one of our engaging sales platforms: in-person and virtual appointments, phones, and live-chat as well as performing daily showroom tasks such as shipping, maintaining displays, and supplies, and more.
The ideal candidate for this role will be able to work a full time schedule (Tues-Saturday) between the hours of 10:30-5:30pm.
Who you are:
- You are responsible, positive-thinking, energetic, flexible and kind.
- You are patient, and purposeful in your communication, both verbal and written.
- You elevate the shopping experience by asking appropriate questions and recognizing clients’ unique needs.
- You uphold Brand language and standards.
Key Responsibilities include:
Customer Experience & Sales:
- Create a welcoming environment for clients by greeting and welcoming guests into our Showroom with enthusiasm, warmth and professionalism, creating a memorable and personalized experience.
- Promptly respond to inquiries and provide assistance through live chats, emails, phone calls, and/or in-person appointments.
- Work with our Direct of Sales to ensure all tasks are met.
- Serve as a point of contact/liaison between clients and Production Lead, maintaining Orders Spreadsheet with extreme attention to detail.
- Checkout processes: assist clients with pick-ups, payments, exchanges, re-sizing, and all shipping operations
Retail Operations:
- Maintain luxury Showroom appearance, cleanliness and organization. This includes performing opening/closing procedures in the showroom.
- Ensure the security of our product and follow operational policy and procedure.
- Assist with Organizing and shipping orders
Specific qualifications:
- 1+ years of luxury jewelry sales experience in a premium retail environment
- Retail lead or keyholder experience a plus
- Passion for and knowledge about Jewelry, Diamonds (Modern, Antique, Lab Created Diamonds, 4 C’s, etc), and Gemstones
- Excellent professional verbal and written communication, while consistently maintaining high attention to detail
- Proficiency with Mac computer and software systems. Practical experience with a CRM/POS system or customer focused channel software system preferred